Marketing & Communications Consent Notice
Washermann Africa Ltd · Effective date: September 1, 2026
1. Two kinds of messages we send
Transactional / service messages (not marketing) — you receive these because you use Washermann; they are necessary to provide the service and you cannot opt out while you hold an account. Examples: OTP/verification codes, order status (assigned, en route, picked up, delivered), payment/top-up confirmations, payout updates, security notices. Sent via SMS, email, WhatsApp, or push.
Marketing / promotional messages — offers, promotions, product news, newsletters. We send these only with your consent, and you can withdraw consent at any time.
2. Your marketing choices (channels)
When you opt in, you can choose channels:
- Email (via Resend)
- SMS (via Termii)
- WhatsApp (via the WhatsApp Business/Cloud API — subject to WhatsApp's opt-in rules)
- Push notifications (via Firebase)
3. How to opt in / out
- Opt in: by ticking the marketing consent box at signup or in settings, or by an explicit action we describe.
- Opt out at any time: use the unsubscribe link (email), reply STOP (SMS/WhatsApp where supported), toggle off in app settings, or contact info@washermann.com. Opting out of marketing does not stop essential service messages.
4. What this means legally
- We rely on your consent as the lawful basis for marketing under the NDPA.
- We keep a record of your consent and withdrawals.
- We do not sell your contact details to third parties for their marketing.
5. WhatsApp specifics
WhatsApp messaging is subject to Meta's policies, including opt-in and template/message-category rules. We use WhatsApp for service messages and, with consent, for marketing where permitted.
6. Contact
Data protection queries: info@washermann.com